Frequently Asked Questions

Welcome to Bakky Hair Gallery! We're here to help you find your next favorite look. Below are answers to common questions about our products, orders, shipping, and returns.

Products

1. What products does Bakky Hair Gallery offer?

We offer wigs, hair bundles, extensions, and related hair products. Please check our product pages for available styles, lengths, textures, and product details.

2. How do I choose the right wig or hair extensions?

Review the product description and photos for details about each item. If you need assistance before ordering, contact our customer care team at customercare@bakkyhairgallery.org.

Orders and Payments

3. How can I place an order?

Browse our online store, choose your preferred product, select any available options, and follow the checkout instructions to complete your purchase.

4. Can I change or cancel my order?

Please contact customer care as soon as possible if you need help with an order. Changes or cancellations may depend on the order's processing status and applicable store policies.

Shipping

5. How much does shipping cost?

Shipping within the United States costs $15 per order. International shipping costs vary by destination. For international shipping cost inquiries, email customercare@bakkyhairgallery.org before placing your order.

6. How can I ask about my shipment?

Contact customercare@bakkyhairgallery.org and include your order number so our team can assist you.

Returns, Exchanges, and Refunds

7. Can I return or exchange a product?

Contact Bakky Hair Gallery within 15 days of receiving your order to request a return or exchange. Products must meet the eligibility conditions in our Return and Refund Policy. Hair must be unused and unaltered; used or altered hair products may not be eligible for return for hygiene reasons.

8. What should I do if my order arrives damaged or incorrect?

Email customercare@bakkyhairgallery.org as soon as possible. Include your order number, an explanation of the issue, and clear photos where applicable.

9. When will I receive my refund?

Approved refunds are issued to the original payment method where possible. The time it takes for a refund to appear may depend on your payment provider or financial institution.

Contact Us

10. How can I contact Bakky Hair Gallery?

Email: customercare@bakkyhairgallery.org

Phone: +1 (267) 836-7894

Website: https://www.bakkyhairgallery.org

We're happy to help you with your shopping experience.

Bakky Hair Gallery — Your Beauty, Your Confidence