Bakky Hair Gallery Return and Refund Policy

1. Return Eligibility

Customers must contact Bakky Hair Gallery within 15 days of receiving their order to request a return or exchange.

To be eligible, products must be unused, unaltered, and in their original condition and packaging. Hair must not have been worn, washed, cut, dyed, bleached, or otherwise altered. Lace must not have been cut or modified.

For hygiene reasons, used or altered hair products may not be eligible for return.

2. How to Request a Return

To request a return or exchange, please contact our customer care team at customercare@bakkyhairgallery.org within 15 days of receiving your order.

Include your order number, a description of the issue, and clear photos where applicable.

Please wait for approval and return instructions before sending any item back. Returns sent without authorization may not be accepted.

3. Exchanges

Exchange requests must be submitted within the 15-day return window and are subject to eligibility and product availability.

Once an exchange is approved and the returned item has been received and inspected, our customer care team will advise you on the next steps.

4. Refunds

Approved refunds will be issued to the original payment method where possible. The time it takes for the refund to appear in your account may depend on your payment provider or financial institution.

Customers will be informed if additional information is required to process a refund.

5. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact customercare@bakkyhairgallery.org as soon as possible. Include your order number and clear photos so our team can review the issue and advise you on an appropriate resolution.

6. Return Shipping

Return shipping arrangements and any applicable costs will be communicated when a return is approved. Please contact customer care before returning an item.

7. Contact Us

For return, refund, or exchange assistance, contact:

Bakky Hair Gallery
Email: customercare@bakkyhairgallery.org
Website: https://www.bakkyhairgallery.org